Check this out:
This is my account dashboard for Fancy Hands. After several months of using the service, I can see just what they have done on my behalf — or, put another way, how they help me achieve my goals.
You buy a car that should take you from Point A to Point B. You know it served its purpose, or didn’t.
This can be tricky in the legal services arena — especially with litigation. Cases can drag on regardless of a lawyer’s attempt to streamline the process. Sure, emails, meetings and telephone calls occur regarding strategy and expectations. But, much like the rest of our societal intake of information (i.e., 24-hour news cycles or social media updates that are history in a few hours), the big picture can be lost in various pieces.
Enter legal online client portals. Such portals provide clients with access to relevant information regarding their representation. This can include documents, communications, deadlines, and payment status, among other information.
Several cloud-based platforms include all or some of these features. Each one has a different flavor. We can expect these portals to develop more and more. The eLawyering Task Force has been analyzing the data and options on these portals.
This is important. It is about access to information. It is about removing the mystery surrounding legal services.
If the option exists, why wouldn’t a law firm provide their clients with this sort of access?